Refund Policy

Last updated 15 October 2026

This page explains when we refund an Orbit individual membership and how to ask.

1. Monthly membership

• Monthly payments are not refunded.
• You can cancel at any time from your account. Cancelling stops the next renewal. You keep access until the end of the month you have already paid for.

2. Annual membership

• If you ask within 14 days of the day your payment is confirmed, we refund the annual payment in full.
• After 14 days, an annual payment is not refunded. You can still cancel, which stops the next renewal, and you keep access until the end of the year you paid for.
• When a refund is made, your access ends on the day it is processed.

3. Mistakes we put right

• The price, the billing interval and the renewal amount are shown before you pay, so there is no charge you were not shown.
• If you are charged twice, or your employer buys you a seat while you are paying personally, we refund the duplicate.
• Payments are made by transfer against your order reference, and your membership starts when we confirm the payment. If money left your account and the membership did not start, contact support with your reference.

4. How to ask

Use the support form in your account, or email start@pranary.com, with your order reference. We reply within 2 working days. Refunds are made to the account you paid from.

5. Your rights

Nothing in this policy limits any right you have under the consumer-protection law of your country.

See also our Terms of Service and Privacy Policy.